Returns Policy
Welcome to ATN e-mart.com additionally thusly known as
"we", "us", “Site” or "ATN e-mart". This Site is
claimed and worked by ATN e-mart Bangladesh Limited, an organization consolidated
under the Companies Act, 1994.
The Site maintains whatever authority is needed to change,
adjust, include, or expel bits of these Refund Policy whenever with no earlier
warning. Changes will be successful when posted on the Site with no other
notification given. If it's not too much trouble check these Refund Policy
normally for refreshes. You proceed with the utilization of the Site following
the presenting of changes on Refund Policy of utilization establishes your
acknowledgment of those changes.
Returns is a scheme provided by respective
sellers directly under this policy in terms of which the option of exchange,
replacement and/ or refund is offered by the respective sellers to you. All
products listed under a particular category may not have the same returns
policy. For all products, the returns/replacement policy provided on the
product page shall prevail over the general returns policy. Do refer the
respective item's applicable return/replacement policy on the product page for
any exceptions to this returns policy and the table below
The return policy is divided into three parts;
Do read all sections carefully to understand the conditions and cases under
which returns will be accepted.
Part 1 – Category, Return Window and Actions
possible
Category
Lifestyle: Kid’s (Capri, Shorts & Tops), Men’s (Ethnic Wear, Shirt, Formals, Jeans, Clothing Accessory),Women’s (Ethnic Wear, Fabric, Blouse, Jean, Skirt, Trousers, Bra), Bags, Raincoat, Sunglass, Belt, Frame, Backpack, Suitcase, Luggage
Returns Window, Actions Possible and Conditions (if any)20 days
Refund, replacement or exchange
Non-Refund Clauses
1.For any kind of damage issue customer have
to complain in front of or in presence of the delivery man, otherwise it should
not be granted.
2. and if the customer failed to inform ATN e-mart within 72 hours of the delivery time no complain will be granted.
3. Only quality issue will remain even after
customer’s used.
Lifestyle: Jewelry, Footwear Accessories, Travel Accessories, Watch Accessories, Winter Wear (Blazer, Sweatshirt, Scarf, Shawl, Jacket, Coat, Sweater, Thermal, Kid’s Thermal, Track Pant, Shrugs)
Home: Pet Supplies & Rest of Home. (Except Home décor, Furnishing, Home Improvement Tools, Household Items)
Non-Refund Clauses
1.For any kind of damage issue customer have
to complain in front of or in presence of the delivery man, otherwise it should
not be granted.
2. and if the customer failed to inform ATN e-mart within 72 hours of the delivery time, no complain will be granted.
3. only quality issue will remain even after
customer’s used.
4. Please keep the product intact, with
original accessories, user manual and warranty cards in the original packaging
at the time of returning the product.
Watch, Footwear and Rest of Lifestyle
40 days Refund, replacement or exchange.
Non-Refund Clauses
1.For any kind of damage issue customer have to complain in front of or
in presence of the delivery man, otherwise it should not be granted.
2. and if the customer failed to inform ATN e-mart within 72 hours of the delivery time, no complain will be granted.
3. only quality issue will remain even after customer’s used.
2. and if the customer failed to inform ATN e-mart within 72 hours of the delivery time, no complain will be granted.
3. only quality issue will remain even after customer’s used.
4. Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product.
Medicine (Allopathy & Homeopathy)
5 days Refund.
Non-Refund Clauses
1.For any kind of damage issue customer have
to complain in front of or in presence of the delivery man, otherwise it should
not be granted.
2. Please keep the product intact, with
original accessories, user manual and warranty cards in the original packaging
at the time of returning the product.
Home: Home Improvement Tools, Household Items, Home décor, Furnishing.
10 days
Refund or replacement.
Non-Refund Clauses
1.For any kind of damage issue customer have
to complain in front of or in presence of the delivery man, otherwise it should
not be granted.
2. and if the customer failed to inform ATN e-mart within 72 hours of the delivery time, no complain will be granted.
3. only quality issue will remain even after
customer’s used.
4. Please keep the product intact, with
original accessories, user manual and warranty cards in the original packaging
at the time of returning the product.
Books (All books)
10 days Replacement only
Sports Equipment's (Racquet, ball, support, gloves, bags etc.)
Exercise & Fitness Equipment's (Home Gym combos, dumbbell etc.)
Auto Accessories - Car and
Bike accessories (helmets, car kit, media players etc.)
1.For any kind of damage issue customer have
to complain in front of or in presence of the delivery man, otherwise it should
not be granted.
2. and if the customer failed to inform ATN e-mart within 72 hours of the delivery time, no complain will be granted.
3. only quality issue will remain even after customer’s used.
Toys (Remote controlled toys, Learning toys, Stuffed toys etc.)
Stationary (Pens, Diary notebooks, Calculators etc.) Musical Instruments (Microphones & Accessories, Guitars, Violins etc.)
Non-Refund Clauses
1.For any kind of damage issue customer have
to complain in front of or in presence of the delivery man, otherwise it should
not be granted.
2. and if the customer failed to inform ATN e-mart within 72 hours of the delivery time, no complain will be granted.
3. only quality issue will remain even after
customer’s used.
4. Please keep the product
intact, with original accessories, user manual and warranty cards in the
original packaging at the time of returning the product.
All Mobiles
Electronics –All Small Home Appliances-30 days
Non-Refund Clauses
1.For any kind of damage issue customer have to complain in front of or in presence of the delivery man, otherwise it should not be granted.
3. only quality issue will remain even after customer’s used.
4. Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product.
Furniture, Large appliances
Rest of Small Home Appliances - Chimney, Water Purifier, Fan, Geyser only.
60 days-Replacement only
Non-Refund Clauses
1.For any kind of damage issue customer have
to complain in front of or in presence of the delivery man, otherwise it should
not be granted.
2. and if the customer failed to inform ATN e-mart within 72 hours of the delivery time, no complain will be granted.
3. only quality issue will remain even after
customer’s used.
4. Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product.
5. For products requiring installation, returns
shall be eligible only when such products are installed by the brand's
authorized personnel.
Grocery - (Dairy, Bakery, Fruits and Vegetables)
5 Days Refund Only
Non-Refund Clauses
1.For any kind of damage issue customer have to complain in front of or in presence of the delivery man, otherwise it should not be granted.
2. and if the customer failed to inform ATN e-mart within 72 hours of the delivery time, no complain will be granted.
3. only quality issue will remain even after customer’s used.
4. Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product.
Grocery - (Remaining items under grocery)
15 days Refund only
Non-Refund Clauses
1.For any kind of damage issue customer have
to complain in front of or in presence of the delivery man, otherwise it should
not be granted.
2. and if the customer failed to inform ATN e-mart within 72 hours of the delivery time, no complain will be granted.
3. only quality issue will remain even after
customer’s used.
4. Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product.
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address
During pick-up, your product will be checked for the following conditions:
Categories Condition
Correct Product- IMEI/ name/ image/ brand/ serial number/article number/ bar code should
match and MRP tag should be undetached and clearly visible.
Complete Product- All in-the-box accessories (like remote control, starter kits,
instruction manuals, chargers, headphones, etc.), freebies and combos (if any)
should be present.
Unused Product- The product should be unused, unwashed, un soiled, without any stains and
with non-tam pared quality check seals/return tags/warranty seals (wherever
applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be
for matted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled.
iCloud lock must be disabled for Apple devices.
Undamaged Product-The product (including SIM trays/ charging port/ headphone port,
back-panel etc.) should be undamaged and without any scratches, dents, tears or
holes.
Undamaged Packaging- Product's original packaging/ box should be undamaged.
The field executive will refuse to accept the return
if any of the above conditions are not met.
For any products for which a refund is to be
given, the refund will be processed once the returned product has been received
by the seller.
Part 3 - General Rules for a successful Return
1.
In certain cases where
the seller is unable to process a replacement for any reason whatsoever, a
refund will be given.
2.
During open box
deliveries, while accepting your order, if you received a different or a
damaged product, you will be given a refund (on the spot refunds for
cash-on-delivery orders). Once you have accepted an open box delivery, no
return request will be processed, except for manufacturing defects. In such
cases, this category-specific replacement/return general conditions will be
applicable. to know more about Open Box Delivery
3.
For products where
installation is provided by ATN e-mart's service partners, do not open the product
packaging by yourself. ATN e mart authorized personnel shall help in unboxing and
installation of the product.
4.
For Furniture, any
product related issues will be checked by an authorized service personnel (free
of cost) and attempted to be resolved by replacing the faulty/ defective part
of the product. Full replacement will be provided only in cases where the
service personnel opines that replacing the faulty/defective part will not
resolve the issue.
Wrong Delivery - (Customer received delivery
message, product not delivered):
For refund we will pay 10%-50% less for the campaign products based on their price and discount offer.
For more information, please
do contact
Email:atnemart@gmail.com
Mobile: +8809643200041 (
10 am to 7 pm Sunday to Thursday)
Only for Man
